FAQ
Q: How do I place an order?
A: To place an order, simply browse our catalog, select the items you want and click "Add to Cart." When you're ready to checkout, click the cart icon and follow the prompts to complete your purchase.
Q: Can I cancel or change my order after it has been placed?
A: For private consumers, orders can be changed or canceled within 2 hours of being placed. Please contact our team and they will assist you. Use the contact page here.
Q: I'm having trouble finding an item, can you help?
A: Of course we will help you. We have access to products that are not always listed on the website. Submit a request via contact us and we will get back to you shortly.
Shipping
Q: What shipping options are available?
A: We offer standard shipping within Europe. Shipping times and costs vary depending on your geographic location.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination.
Returns & ExchangesQ: What is your return policy?
A: We accept returns within 14 days of delivery for a full refund or exchange, provided the items are in their original condition and packaging. Please see our returns policy page for more information.
Q: How do I return an item?
A: To return an item, please contact our customer service to begin the return process. You will receive a return shipping slip and instructions.
Q: How long does it take to process a return?
A: Returns are usually processed within 7-10 business days of receiving the returned item. You will receive a confirmation email once your return has been processed.
PaymentQ: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Klarna and Swish as payment options.
Q: Is my payment information secure?
A: Yes, we use industry standard encryption and secure payment solutions to ensure your information is secure.
Contact UsQ: How can I contact customer service?
A: You can reach our customer service via e-mail at info@repono.se or by using the contact page.